A Preliminary Study to Investigate Students’ and Staff Members’ Satisfactions in Using Remote Hearing Aid Finetuning Service

This study aimed to explore students’ and staff’s satisfaction levels in the Audiology Program of Universiti Kebangsaan Malaysia and to obtain their feedback on using remote hearing aid service. Six audiology students (service providers) were recruited to receive training on how to use the remote system. Each student was then assigned to one or more staff members (service recipients) recruited as recipients of the remote service. Nine staff members agreed to participate and were given instructions on playing the’ patient’ role. All the participants completed a survey measuring their satisfaction using the remote service. The results showed the recipients reported high satisfaction ratings, with 77.8% rating the service as excellent, while the providers provided lower satisfaction levels, with 33.3% rating it as excellent. In general, the participants were satisfied with the remote hearing aid fine-tuning service and regarded it as an alternative service that offered potential benefits. This study has provided valuable insight and helped develop useful guides for using the service.